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Returns

Midwest Machinery are dedicated to providing quality products to customers - on time, every time. However, if your purchase arrived and for some reason was not satisfactory, Midwest Machinery will make things right.

Any refunds will be made straight back to you in the same way as we received your payment initially.

 

HOW DO I SEND A PRODUCT BACK TO MIDWEST MACHINERY?

We ask that you inspect all goods at the time of delivery. Any product that is returned must be unused, in the original condition and have a copy of the relative purchase paperwork included with it. We also provide a Returns Form to assist with obtaining a quick resolution. To download or print the Returns Form CLICK HERE. (PDF file will open in a new browser window)

Returns should be sent to:

Midwest Machinery Ltd
203 Glover Road
Hawera 4610

 

The process of returns for various scenarios are listed as follows.

1. PRODUCTS DAMAGED IN TRANSIT

If a product arrived at your place damaged, please ensure you make contact with Midwest Machinery within 48 hours of delivery. We will then arrange a replacement product to be sent out to you.

We would also require some pictures of the damage to be sent to us, for our freight carriers record.

 

2. PRODUCTS THAT WERE NOT SUITABLE FOR YOUR INTENDED APPLICATION

If your product arrived and was not suitable for your application, please return the item unused and in the original packaging and condition. The product needs to be returned within 10 days and with a copy of the invoice or packing slip.

Please include a brief statement as to why the product wasnít suitable for you - that way our team can work on improving its service and also it would help us to serve you and others better in the future.

Returns may, at the seller's discretion, incur a restocking fee of 20% of the value of the returned goods, plus any freight costs.

 

3. PRODUCTS THAT ARRIVE AND ARE NOT SATISFACTORY

If for some reason you are not fully satisfied with your product, please ensure you contact us and speak to one of the Midwest customer service team who will be happy to assist you. 

The customer service team member will be happy to talk with you and discuss the reason for your dissatisfaction. They will help you arrange the return of your original purchase, and also help you with providing any guidance you may require with the choice of any other product that may be of interest to you.

Letting the Midwest team know of your concerns will help us improve our standard of service and also ensure your satisfaction for subsequent purchases.

Returns may, at the seller's discretion, incur a restocking fee of 20% of the value of the returned goods, plus any freight costs.

 

4. PRODUCTS THAT ARE FAULTY

If for some reason you received a faulty product please contact Midwest Machinery within 48 hours to advise. We will arrange for the collection of the faulty product and will send you a replacement product as soon as possible.

 

100% customer satisfaction first time, every time, is the goal we strive for at Midwest Machinery. 

To download or print the Returns Form CLICK HERE. (PDF file will open in a new browser window)